So you might notice something from the picture here, mainly that my Kraken has no heart counter. He was born this way apparently and that's how the game came from the store. No I don't have a receipt to take it back to the store because I bought the game way back in the fall and didn't even open it until after Game Summit. I did send an email to Iello about getting a replacement heart dial or something but they haven't replied. Not even an automated reply which in this day and age is dumb for any company. Love the game, not impressed with the customer service. I wasn't even asking for a free replacement (although - hey why the hell should I have to pay to get all the pieces in a game I bought), but I didn't even get a form letter directing me to download an order form for replacements. Boo.
Right now I'm using a d20 for the Kraken heart but I sure would like to get this resolved. I suppose I'll send them another email. If that doesn't work I'm going to have to start sending packages of calamari to Richard Garfield or something.
Also isn't that illustration a little odd - I mean look at the guys lower torso - those are some pretty spindly tentacles there. No wonder this guy is spends all that time on his upper-body work...